Refund policy

Return Policy
Thank you for shopping with us. Please read our policy carefully before placing your order.

No Returns / Final Sale
All purchases are final sale. We do not accept returns or exchanges for change of mind, sizing issues, or preference after the purchase is completed.

This includes:

  • Online orders

  • Items with or without tags

Defective or Incorrect Items
We want you to receive what you paid for. If an item arrives defective, damaged, please contact us within 48Hours of delivery with:

  • Your order number

  • Photos of the issue

We will assess the claim and, where appropriate, provide a replacement or refund for defective or incorrect items.

 

Proof of Purchase Required
All claims for defective or incorrect goods must include proof of purchase (order number, receipt, invoice).

Shipping for Defect Claims
If we approve a defective or incorrect item claim, we will cover return shipping costs. Otherwise, return shipping costs are the responsibility of the customer.

Contact Us
To report an issue or request review:
Email: support@hurainaliha.com